Workspaces

As a workspace administrator, you can view and manage all the workspaces linked to your cloud account.

View workspace information

1. Log into your cloud account.

2. Click Workspaces from the sidebar menu.

3. The list of workspaces is displayed.

The following information is displayed:

• The names and domains of the workspaces.

• The region and deployment of the workspaces.

  • Self-hosted/self-managed workspaces: This refers to the workspaces that you host on servers of your choice. This option supports all the plans (Community and Premium).

  • SaaS cloud workspaces: This refers to workspaces hosted by QuickMeet.Chat. This option supports Pro and Enterprise plans.

• The status of the workspace.

• Click the kebab menu to see the actions that can be taken for the workspace. For self-managed workspaces, you can remove the workspace and cancel the subscription. See Workspace actions for details.

Click any workspace to view its plan, push notification limit, total usage, and push notification usage.

If you want multiple cloud-hosted workspaces under the same cloud account, contact us at [email protected].

Manage your workspace subscription

Note the following points when you deploy a new workspace:

• The new workspace is automatically subscribed to the Starter plan.

• As you exceed the scale limits of the Starter plan, your workspace is granted a 30-day Pro plan trial to explore the QuickMeet.Chat features that are accessible on the Pro plan.

• If your workspace is already subscribed to the Pro plan and you exceed the scale limits, you are granted a 30-day Enterprise trial to experience the QuickMeet.Chat features that are available on the Enterprise plan.

• Cloud-hosted workspaces start off with a Pro trial, not the Starter plan.

You can modify your workspace plan on QuickMeet.Chat Cloud, with the option to upgrade, downgrade, or switch to monthly or yearly plans.

To subscribe to our Enterprise plan, contact our sales team.

Register your self-managed workspace

To access cloud services, all workspaces must be registered on QuickMeet.Chat cloud and within our support window. See Workspace registration options for more details.

For self-managed workspaces, you are prompted to register through the setup wizard after deployment, or you can use a registration token from QuickMeet.Chat cloud.

Registering through the setup wizard is the default recommended method.

To register a self-managed workspace from QuickMeet.Chat Cloud,

• Navigate to the Workspaces tab and click Register self-managed. You are provided with two options to register your workspace to QuickMeet.Chat cloud:

Continue online with cloud services

Online cloud services offer benefits like mobile push notifications, marketplace apps, and communication with external providers.

To register your workspace online, copy the Registration Token provided and follow these steps:

1. Using the registration token in the workspace UI: Visit Register workspace in the UI to learn how to add the token via UI.

   For older workspaces below 6.5, see Registration.

2. Adding the registration token as an environment variable: Use the token to register your deployed workspace by adding it as a deployment environment variable:

   REG_TOKEN={your token here}

Sometimes, our Sales or Operations team may also generate a registration token for you. We recommend that you add the token via the workspace UI. It is recommended to add the token through the workspace UI.

Continue offline

If you have an air-gapped deployment, continuing offline will result in the loss of all of the Cloud Services benefits listed previously. To change to online later, you will need to contact the QuickMeet.Chat Sales Team.

To learn how to register an offline workspace, see Air-gapped Workspace Registration.

Upgrade or downgrade your workspace plan

1. Log in to your QuickMeet.Chat Cloud account.

2. Navigate to Workspaces and select the workspace.

3. Click Subscribe or Manage subscription (if you already have a subscription).

   1. A Manage Subscription panel is displayed, providing options for the add-on or plan subscriptions to select from.

   2. Add plan or add-on: Select the plan or add-on you want to subscribe to.

   3. Select your billing plan cycle as Monthly or Yearly.

   4. Update the units of Seats (workspace users) or MAC packs you want to purchase for the selected plan. Click Save to continue. Validate the checkout, add your card details, and click Subscribe to complete the purchase.

4. Click Save to continue. Validate the checkout, add your card details, and click Subscribe to complete the purchase.

• You can purchase MAC packs only for the plan that you are on. For example, if you are on the Starter plan, to purchase Pro Mac packs, you must also purchase Pro seats.

• Upon successful checkout, your subscription is activated and you receive an invoice via email. If you decrease the number of already purchased seats, the cost is refunded as a credit to your QuickMeet.Chat Cloud account.

Once your subscription is successful, navigate to Administration > Subscription on your workspace and click Sync license updates to sync these changes. To cancel your subscription, see Cancel Workspace Subscription.

Workspace actions

You can take the following actions on a workspace:

• Restart a workspace

• Cancel a workspace

• Update a workspace

Restarting and updating workspaces from QuickMeet.Chat cloud is only available for cloud-hosted workspaces.

Restart workspace

If you encounter any problems with your workspace, you can try restarting it to resolve the issue. This disconnects you from the workspace, which is then shut down and restarted. A server restart is recommended for minor performance issues like slow messages. Once you restart your workspace, it may take anywhere from 1 to 5 minutes (depending on the number of users) for it to become available again.

To restart your workspace,

• From the sidebar menu, click Workspaces.

• Click the kebab menu icon beside the workspace and select Restart.

Cancel workspace

You have the option to cancel your subscription and hibernate your workspace.

To cancel a workspace,

• From the sidebar menu, click Workspaces.

• Click the kebab menu icon beside the workspace and select Cancel.

• Only workspace administrators can terminate subscriptions from QuickMeet.Chat cloud.

• When canceling a workspace, the status shows as "canceling" until the end of your billing cycle. Once the billing cycle is over, the status changes to "canceled".

• Should you reconsider your decision within 30 days of canceling your workspace, contact us at [email protected] to restore your workspace. However, if more than 30 days have elapsed, you need to create a new workspace.

Update workspace

You can update your workspace to the latest QuickMeet.Chat version from your cloud account.

To update your workspace,

• From the sidebar menu, click Workspaces.

• Click the kebab menu icon beside the workspace and select Update.

Upgrade to Starter from Community workspace

If you are using a Community workspace, you have the option to upgrade to the Starter plan from the cloud portal.

1. Log in to your QuickMeet.Chat cloud account.

2. Go to the Workspaces tab and locate the Community workspace that you want to upgrade.

3. Click the kebab menu against the workspace and select Upgrade to Starter. Your workspace will be subscribed to the Starter plan.

With your QuickMeet.Chat cloud account, you can manage both self-hosted and cloud-hosted workspaces. This includes subscribing to plans and add-ons for the workspace. In the next section, we'll highlight handling invoices for your subscriptions.