QuickMeet.Chat

Release 7.1.0

Release Date: December 3, 2024

Support Window: Supported until June 30, 2025

What’s new

• The Single Contact ID add-on has been implemented to unify contact management and enhance security. This ensures that a contact interacting through multiple channels—such as email, chat, or social media—is recognized as the same individual, provided the workspace uses a verification app that allows contacts to confirm their identity. By verifying contact identity, this add-on not only eliminates silos and provides a unified customer profile but also enables high-security, privacy-focused cross-channel communication. This enhancement ensures seamless interactions while safeguarding sensitive information.

• The search endpoint now retrieves known contacts by default and includes an option to search specifically for unknown contacts.

• Thread metrics got a refresh! They now feature user avatars, improved titles, and repositioned elements for a cleaner, more intuitive layout.

• The Apps-Engine runtime now supports the APPS_ENGINE_RUNTIME_TIMEOUT variable, allowing custom timeouts for requests to the Deno subprocess. Pre-app event methods now adhere to this global timeout, which has been increased from 1 second to 30 seconds to better support environments with longer processing times.

Bug fixes

• Fixed an issue where dismissing the "New version 6.12 available" banner caused the admin panel to crash.

• Resolved an error where agents attempting to take chats in the queue encountered undefined error messages.

• Addressed issues with custom emojis not displaying correctly.

• Fixed a bug where newly created teams were mistakenly displayed as channels in the sidebar when the DISABLE_DB_WATCHERS environment variable was enabled.

• The Waiting Queue feature now correctly queues rooms and provides accurate status updates.

• Fixed missing translations in the Setup Wizard's forms.

• Resolved several issues in the Apps-Engine runtime for better performance.

• Fixed multiple issues affecting team voice calls.

For more detailed information, check out our GitHub release page.

Release 7.0.0

Release Date: October 31, 2024

Support Window: Supported until April 30, 2025

What’s new

• QuickMeet.Chat now supports Add-ons for the Enterprise plan, allowing users to enhance their platform with extra capabilities. Initial add-ons include RC AI, VoIP integration, and WhatsApp 360 Dialog. These add-ons offer advanced functionality, enabling teams to customize further and scale their collaboration experience. The Starter Plan now supports up to 50 users (previously 25). Users can upgrade from the Community Edition (CE) to the Starter Plan via the Cloud Portal.

• The Compatible Sandbox (vm2) for integration scripts is gone in version 7.0 due to security risks. All scripts now run in the Secure Sandbox (isolated-vm).  Review your scripts for compatibility.

• Optimized omnichannel system with reduced database calls, resulting in a 46% reduction in new visitor processing time and a 39% reduction for returning visitors.

• ACH Debit is now available as a payment method.

• We’ve added a new VoIP for Team Collaboration beta feature that enhances communication by enabling direct calls within the platform. This premium add-on integrates with your VoIP server through a FreeSWITCH deployment or can be used as a standalone solution, providing a seamless and scalable way to boost team collaboration.

• Support for MongoDB 7.0 has been added. Official support for MongoDB 4.4 was discontinued in February 2024, and MongoDB 5.0 is now deprecated. Users should upgrade to MongoDB 6.0 or later.

• The platform has been upgraded to Node.js 20.x and Meteor 3.0, improving performance. Users must upgrade their Node.js version to maintain compatibility.

• End-to-End Encryption (E2EE) now includes a confirmation modal when enabling/disabling encryption. Additionally, you can reset the room key when all members lose their encryption keys.

• Uploading private apps is now restricted to premium plans (Starter, Pro, Enterprise). Apps can still be uploaded but will be disabled by default unless verified for premium users.

• QuickMeet.Chat Community Edition no longer supports air-gapped environments (environments without internet access). To ensure compliance with licensing agreements, only users on premium plans—including the free Starter plan—can run QuickMeet.Chat in these air-gapped setups. Our standard builds include commercial code, so restricting air-gapped environments to premium users helps maintain security and proper licensing compliance. Community users who need a fully open-source setup can use the fossify script to remove all premium code, allowing them to build their own offline solutions.

• Admins now have more granular control over team management, with permissions to create and delete public/private rooms within teams. Team-specific permissions will override global settings.

• Collapsible categories and a recent room view are coming to the main sidebar! These features are under Feature preview, so you can test them out and share feedback.

Bug fixes

• Support Window restrictions are working again, ensuring that features and updates comply with the active support window.

• Resolved an issue where E2EE rooms would freeze when the room state changed.

• Fixed a bug in LDAP sync that caused multiple cron jobs to trigger when invalid sync intervals were provided.

• Login service buttons now correctly apply custom color settings, and a warning has been added to inform admins about WCAG compliance for OAuth button customization.

• Corrected the broken translation in the "Forgot Password" email.

• Deprecated endpoints and parameters outlined in the Deprecated and phasing out features document have now been removed.

For more detailed information, check out our GitHub release page and Deprecated and phasing out features.

Release 6.13.0

Release Date: October 10, 2024

Support Window: Supported until April 30, 2025 (6 months from release date)

What’s new

• Mentions are now supported in end-to-end encrypted rooms, allowing users to communicate securely without sacrificing collaboration.

• Added more flexibility for admins managing live chat departments, with a new option to associate departments with specific units during creation and updates.

• A secondary navigation panel is now available for teams, allowing quick access to their associated channels and discussions. This panel appears when users click on their team in the main sidebar. Currently, this feature is in preview and will become a premium capability once fully released.

• A new setting allows workspace admins to disable two-factor authentication for OAuth users, simplifying the login process for verified users.

• Admins can now control whether visitors can close live chat conversations, preventing accidental or premature chat closures.

• Apps can now send emails via the built-in SMTP server, expanding the communication capabilities of marketplace apps.

• A new API for listing rooms and discussions within teams is now available, streamlining team room management.

Bug fixes

• Fixed an issue where marking a room as unread would sometimes immediately mark it as read again.

• The message parser has been optimized for better performance when handling long messages with many symbols.

• Improved email validation to flag addresses without a top-level domain (e.g., "user@domain") as invalid.

• Fixed an issue where conference calls would incorrectly show as "not answered" after they ended.

For more detailed information, check out our GitHub release page.

Release 6.12.0

Release Date: September 5, 2024

Support Window: Supported until March 31, 2025 (6 months from release date)

Known Issues

Affects workspaces using the Retention Policy feature: Workspaces upgrading from versions older than 6.10 may encounter an issue with the Retention Policy feature. A race condition could reset the retention period to 30 days, potentially resulting in the immediate removal of data older than 30 days. To prevent this, we recommend disabling the Retention Policy before upgrading and re-enabling it afterward.

What’s new

• The admin rooms table now includes a "Created at" column, which our community contributed to improve the tracking of room creation times.

• A new button has been added to validate Matrix Federation configuration, with a corresponding field in the admin settings indicating whether the configuration is 'Valid' or 'Invalid'. Federation actions, such as sending messages and reacting in federated DMs, will now be disabled if the configuration is invalid.

• Introduced a new Audit endpoint, /audit/rooms.members, which allows users with the view-members-list-all-rooms permission to retrieve a list of members from any room, even if they are not members themselves.

• Added a 'Deactivated' tab to the Users page to list users who have logged in but were subsequently deactivated. The 'Active' tab has also received a UI update.

• A new setting was added to enable or disable file encryption in end-to-end encrypted rooms.

Bug fixes

• Resolved an issue with end-to-end encrypted file uploads. These files will now always upload successfully, even if the MIME type application/octet-stream is not whitelisted, though they will still be blocked if this MIME type is blacklisted.

• Addressed an issue where logging in with third-party apps failed without the "Manage OAuth Apps" permission.

• Federated users are now protected from being deleted.

• Non-channel members can no longer drag and drop files into channels they do not belong to.

• System messages are no longer counted as the first response in live chat rooms, ensuring accurate metrics for agent response times.

For more detailed information, check out our GitHub release page.

Release 6.11.0

Release Date: August 9, 2024

Support Window: Supported until February 29, 2025 (6 months from release date)

Known Issues

Affects workspaces using the Retention Policy feature: Workspaces upgrading from versions older than 6.10 may encounter an issue with the Retention Policy feature. A race condition could reset the retention period to 30 days, potentially resulting in the immediate removal of data older than 30 days. To prevent this, we recommend disabling the Retention Policy before upgrading and re-enabling it afterward.

What’s new

• Video conference persistent chat: Keep the conversation going long after the call ends! The Pexip App can now store and access chat messages long after the call ends using a unique discussion ID. This ID can be assigned by the app at the start of a conference or automatically generated by QuickMeet.Chat,  so users can access their chats anytime through QuickMeet.Chat. The ID can be reused across multiple conferences, making it easier to pick up right where you left off. We're also working on enabling this feature for other video conference apps.

• Omnichannel PDF transcripts upgrade: System messages now appear in Omnichannel PDF and email transcripts! Plus, we've cut down the time it takes to generate PDF transcripts by pre-loading translations, so you'll see faster results when requesting those all-important records

• Experience improved navigation with size adjustments to the Header and Contextualbar, making them consistent with the sleek new global NavBar.

• In version 6.11, workspace administrators can reorganize and customize sidebar categories to suit their preferred workflow.

Bug fixes

• AAC audio files now play smoothly on the web.

• Attachment handling in Omnichannel emails: We've fixed an issue where attachments were sometimes being skipped in Omnichannel email transcripts. Now, images will be properly displayed, and you'll see a clear error message if an attachment can't be supported.

For more detailed information, check out our GitHub release page.

Release 6.10.0

Release Date: July 10, 2024

Support Window: Supported until January 31, 2025 (6 months from release date)

Known Issues

Affects workspaces using the Retention Policy feature: Workspaces upgrading from versions older than 6.10 may encounter an issue with the Retention Policy feature. A race condition could reset the retention period to 30 days, potentially resulting in the immediate removal of data older than 30 days. To prevent this, we recommend disabling the Retention Policy before upgrading and re-enabling it afterward.

What’s new

• Enhanced security features with end-to-end encryption (E2EE) updates, including asynchronous key distribution, and disabled unnecessary menu items for encrypted messages. E2EE is currently in beta, with ongoing feature additions and adjustments.

• Improved UI with better message readability.

• Added a new "Pending Users" tab.

• Enhanced LDAP sync performance.

Bug fixes

We resolved several issues to make your experience smoother, such as fixing file upload settings, improving retention policy warnings, and correcting UI permission checks. Also, we addressed problems with encrypted message handling and stream recreation after login, ensuring a seamless and secure user experience.

For more detailed information, check out our GitHub release page.